> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.ahaslides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment, Invoices, and Refunds for AhaSlides Plans

> Pay with a credit card via Stripe, apply discount codes, download invoices, update billing details, and request a refund within 14 days of purchase.

All AhaSlides payments are processed securely through Stripe. You can pay with any major credit or debit card, apply discount codes at checkout, and download invoices from your billing settings. If you haven't chosen a plan yet, see [Plans Overview](/billing/plans-overview) to compare your options.

## Accepted Payment Methods

You can pay with any credit or debit card — including Visa, Mastercard, American Express, and other major cards — processed via Stripe's secure payment infrastructure.

If you have an **AhaSlides credit balance** (from a plan downgrade, referral reward, or promotional gift), it is applied automatically at checkout. You can view your current balance on the **My Plan** page.

<Note>
  All charges are in USD. Your bank converts the amount to your local currency at the prevailing exchange rate.
</Note>

## Applying a Discount Code

<Steps>
  <Step title="Go to the Pricing Page">
    Visit [ahaslides.com/pricing](https://ahaslides.com/pricing) and find the plan you want.
  </Step>

  <Step title="Click Buy Now">
    Select your preferred plan and billing cycle to proceed to checkout.
  </Step>

  <Step title="Find the Promotion Code Field">
    On the checkout page, locate the **"Add promotion code"** field.
  </Step>

  <Step title="Enter and Apply Your Code">
    Type your discount code and click **Apply**. The discount appears in your order summary before you confirm payment.
  </Step>

  <Step title="Complete Checkout">
    Review the updated total and complete your purchase.
  </Step>
</Steps>

## Failed Payments

If your payment fails, it is usually because your bank blocked the transaction as a precaution. Follow these steps to resolve it:

1. Check that your card details (number, expiry, CVV) are entered correctly.
2. Retry the payment.
3. If it fails again, try a different card.

<Tip>
  Contact your bank and confirm the AhaSlides charge was not blocked — banks sometimes flag unfamiliar international charges as suspicious activity.
</Tip>

## Billing Information and Invoices

<Warning>
  Update your billing details **before** making a purchase. Existing invoices cannot be amended after payment is processed.
</Warning>

**Update billing information**
Go to your account → **Billing settings** → **Update Information** → Make your changes → **Save**.

**Download an invoice**
Go to **Billing settings** → **Invoice History** → Click the invoice you need → Select **Download invoice** or **Download receipt**.

**Update your billing address**
Go to **My Profile** → **Billing Address** → Enter the updated address → Save your changes.

<Note>
  AhaSlides is not GST-registered. Tax invoices are not available.
</Note>

## Refund Policy

| Condition                                                         | Eligible for Refund? |
| ----------------------------------------------------------------- | -------------------- |
| Within 14 days of purchase, presentation not used in a live event | ✅ Full refund        |
| Within 14 days, but presentation was used in a live event         | ❌ Not eligible       |
| After 14 days                                                     | ❌ Not eligible       |

To request a refund, email [hi@ahaslides.com](mailto:hi@ahaslides.com) with your order details. Refunds are processed within **5–10 business days** and returned to your original payment method.